Privacy Policy

Privacy Policy – Intertwined connections

I Sharlene Warren at Intertwined Connections am committed to providing quality services to you and this policy outlines my/our ongoing obligations to you with respect to how I/we manage your Personal Information. This Privacy Statement outlines how we collect, use, and protect the information you provide to us through our website.

I/we have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPP’s govern the way in which I/we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at Home – Home (oaic.gov.au).

What is Personal Information and why do I/we collect it?

Personal information is information that identifies an individual. Examples of Personal Information I/we collect include your name, address, email, and phone number.

Personal information is obtained in many ways including assessments, correspondence, telephone, email, via my/our website, from media and publications, from other publicly available sources, from cookies and from third parties. I/we do not guarantee website links or policy of authorised third parties.

I/we collect your Personal Information for the primary purpose of providing my/our therapy and/or other services to you, providing information to our clients and marketing. I/we may also use your Personal Information for secondary purposes which are closely related to the primary purpose.

You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or by clicking on the unsubscribed bottom at the bottom of my/our communication.

When I/we collect Personal Information I/we will, where appropriate and where possible, explain to you why I/we are collecting the information and how I/we plan to use your information.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information about such things as an individual’s racial or ethnic origin, political options, memberships of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by me/us only:

·      For the primary purpose for which it was obtained

·      For the secondary purpose that is directly related to the primary purpose

·      With your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, I/we will collect your Personal Information only from you. However, in some circumstances, I/we may be provided with information by third parties such as EAP counselling organisations or insurance companies if you choose to use either of these parties. In such a case I/we will take reasonable steps to ensure that you are made aware of the information provided to me/us by the third party. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances.

·      Third parties where you consent to the use or disclosure; and

·      Where required or authorised by law.

 Security of Personal Information

Your personal information is stored in a manner that reasonably protects it from misuse, loss and from unauthorised access, changes, or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, I/we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by me/us for at least 7 years. We use reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Access to Your Personal Information

You may access the Personal Information I/we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me/us in writing.

Intertwined Connections will not charge any fee for your access request but may/will charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, I/we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. I/we will take important steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information I/we have is not up to date or is inaccurate, please advise me/us as soon as practicable so we can update our records and ensure that I/we can continue to provide quality services to you.

Policy Updates

 We reserve the right to update this Privacy Statement at any time. We will post any changes on this page, so please check back periodically to review the most current version.

Contact Us

If you have any questions about our Privacy Statement or how we handle your personal information, please contact us.